By placing an order for Products through our Website, you confirm that you intend to enter into a contract with us for the purchase of those Products. You can place an order for your products on the website by clicking on the “Confirm Order” button at the end of the checkout process. During the payment process, you will be asked to complete your payment details. All fields indicated as mandatory (including providing us with a valid email address for a phone number) must be completed. We will then send you an email confirming your receipt, details of your order and the delivery costs that will be added to the purchase price (if applicable).
Please note that neither completing the online payment nor e-mailing our confirmation constitutes our acceptance of your order. We will only accept your order when we receive your full payment. You can review orders you have placed and their current status at any time by visiting our website and clicking on “Sign In” at the top of the page followed by selecting “Track Your Order”.
If for any reason we are unable to supply you with the products you ordered, including for example where you placed a bulk order of 15 or more items of the same product, we will not process your order and will notify you. If you have already paid for the Products, we will refund you in full as soon as reasonably possible.
We accept payments online using Visa and MasterCard credit/debit card in UAE Dirhams (or any other agreed currency).
- (Website) will not deal or provide any services or products to any OFAC sanctioned countries pursuant to UAE law.
Delivery/Collection
We can only process orders for delivery or collection within countries where we are permitted to sell products. You can choose to have the products delivered to your address or to have them available at one of our stores dedicated to your collection.
If you choose to pick up at one of our stores, you will be asked to choose a designated store for you. Note that you may only collect from a designated store of the same brand as the products being purchased.
If you choose delivery, please note that delivery fees and schedules vary depending on the type of products ordered, the service you choose, and the delivery address.
We will do our best to either deliver the Products to your address or make the Products available for collection at the relevant store by the estimated delivery/collection date specified in the Order Confirmation Email. If we are unable to meet the estimated delivery/receipt date, we will contact you as soon as possible with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address, as the case may be. If you choose to collect at one of our stores, you must collect the order within 7 days of notification that the order is ready, otherwise we reserve the right to cancel the order, return the products to our warehouse and (if necessary and possible) process the refund to your payment card.
If you have chosen delivery to your address and no one is present at the specified address at the time of delivery, our delivery company will contact you to arrange a redelivery. Products will only be left with a third party (such as a caretaker or maid) with your express authorization.
All risks in the products you order (including the risk of loss and/or damage to the products) will pass to you when they are delivered to the address specified in your order or collected from our store (as applicable) and we will not be responsible for a refund or replacement in the event that the address The one you specified is incorrect. Occasionally, supply of your products may be delayed or prevented for reasons beyond our control (such as material shortages, import delays, or higher than expected demand). In such case we will do our best to keep you informed but will have no liability to you for such delay or failure.
Terms of Service
A customer using the website who is a minor / under 18 years of age may not register as a user of the website and may not transact or use the website (age of consent stated as per applicable law).
Promotional Offers
From time to time, we may offer promotional offers on the Site and in such cases specific terms and conditions apply. These offers may be of a limited duration and orders may not be eligible if they are not fully processed by you within the specified time period. Promotions where you qualify for a free item (eg, buy one get one free), only apply to eligible items that display the offer message on their product information pages, and unless promotions indicate otherwise, apply to The lowest priced qualifying item. May not be combined with other promotions, offers and voucher codes unless specifically stated otherwise. We reserve the right to modify or terminate a promotion at any time without notice.
Ticket prices may vary from one event to another. The customer should visit the website when needed to get the latest prices.”